ISUZU PARTS LEADING THE WAY ACROSS THE ASIA PACIFIC
Isuzu Australia Limited’s (IAL) has recently been transformed into the parent company’s regional distribution hub in the Oceania region.
The Isuzu Australia warehouses now distribute Isuzu Truck parts to New Zealand, Papua New Guinea, Vanuatu, Tahiti, the Cook Islands, Solomon Islands, Marshall Islands, New Caledonia, Western Samoa and Fiji.
Isuzu Japans strategic decision to utilise Isuzu Australia as a regional centre reflects the professionalism and success the branch has demonstrated in handling its local market, contributing in no small way to IAL’s accomplishment of remaining Australia’s highest selling truck manufacturer for 28 consecutive years.
The Isuzu Australia Parts Distributions Centres have also allowed IAL to enhance its service offerings across the growing market for Isuzu trucks and parts in Australia.
The facility locations allow a shortened lead-time, reduced freight costs, more frequent shipments, increased regional parts availability, customer satisfaction, and the integration of parts distribution from Isuzu manufacturers in Japan and Thailand.
For New Zealand Distribution while it previously took 33 days to transport Isuzu parts from Yokohama to Auckland via sea, it only takes a single day by night-freighter from Australia.
Continuing IAL’s focus on expediting freight times from Japan to Australia, the company also offers a premium air freight service in the form of the SVIP program.
Under SVIP, if an order is placed before 9:30am EST, Isuzu Japan will process and dispatch the same day.
This means that, depending on stock availability, Isuzu Parts can be delivered into IAL’s Melbourne or Brisbane warehouse within three to four working days*.
SVIP orders are given the highest level of priority at IAL warehouses, so parts can be delivered to the ordering dealership as promptly as possible.
IAL National Parts Manager, John Plunkett, said the SVIP program is allowing IAL to meet the growing demand for Isuzu parts across the South Pacific.
“As demand continues to grow for high-quality Isuzu parts across the South Pacific, we are ideally situated to service locations in the region,” Mr. Plunkett said.
“With a program like SVIP, Australia’s distance from Japan is no longer such an obstacle or an inconvenience.
“This means we can easily meet the demand and provide all Isuzu customers with a better service.
“We will continue to enhance our delivery processes and look forward to meeting our customers’ parts needs well into the future.”
Please contact your Isuzu Trucks Dealer for further information.
*Dependent on flight schedules flights from Japan and excludes any delays beyond IAL’s control, such as delays in customs clearance.