News & Media

Dealer Excellence Program Recognises Best In Business

Isuzu Trucks dealerships have been recognised once again for their outstanding contribution to the brand with ‘Excellence’ awards going to nine of the top performing dealerships during 2020.

Isuzu Australia Limited’s dealer recognition program evaluates overall yearly performance, looking at all areas: sales, customer satisfaction, staff training, business management, and service and parts.

The dealerships that rise to the top across these categories are awarded the badge of Isuzu Dealer ‘Excellence’.

Operating under COVID-19 restrictions for the greater part of the year, and facing an uncertain truck sales market, Isuzu’s national dealer network kept their head down while working to keep loyal customers out on the road.

IAL is proud to announce the 2020 Dealer Excellence Winners:

As Australia’s favourite truck brand for 32 consecutive years, Isuzu Trucks is nothing but consistent with a carefully considered and always improving sales and aftercare approach.

Andrew Harbison, IAL Director and Chief Operating Officer said the large national dealer network had a critical role in maintaining Isuzu’s high standards.

“The yearly Dealer Excellence Program is an important initiative that encourages dealers to exceed expectations. It is just one of the ways we ensure Isuzu customers get the very best customer service, aftersales support and truck expertise.

“Coming out of a year like 2020, it’s even more important to celebrate the success of our top performing dealerships.

“There have been tough conditions to wade through, but Isuzu Trucks maintained position as truck market leader in 2020 and even grew our share across segments in the market—and we acknowledge the large role our dealers had in securing this.

“We’re delighted to award these honours to our Top Nine and congratulate the broader dealer network in their commitment to promoting excellence in the field.”