CONTACTLESS LAST MILE DELIVERY: SAFE WORKING TIPS IN COVID-19
- As a rule, you should ensure 4 square metres per person and have at least 1.5 metres between people, wherever possible.
- If you must work closer than 5 metres from co-workers because of the nature of the task or because it is required for safety reasons, then you must consult your employer and/or relevant health and safety representatives on how to perform the work task safely—which may include the use of Personal Protective Equipment (PPE).
- If your employer has provided some form of PPE (e.g. face masks, gloves, eye protection, screens), always follow your employer’s instructions and training on how to use and dispose of PPE safely and correctly. Incorrect usage may lead to increased risk of contracting and spreading the virus.
- Clean and sanitise all high-touch surfaces, including frequently used equipment. Wipe them down regularly and thoroughly with an appropriate disinfectant.
- Consider sending confirmation text messages prior to your arrival at the customer’s site, whether that’s a warehouse, store or residential address.
- Leave goods either at the door or in the designated loading/unloading bay—or follow the customer’s instructions to a requested spot. Then, send a message to let the customer know their goods have been delivered.
- Take a photo of the delivered goods onsite as proof of delivery, rather than obtaining a signature.
- Wherever possible, remain in your vehicle and use contactless methods, such as mobile phones, to communicate with customers while at their premises.
- If customers require assistance in moving the delivered goods or if special trade services (e.g. assembly of equipment or furniture) are required, then special instructions should be made prior the delivery to arrange for contactless delivery assistance.
- Request for a ‘free’ area accessible to you for delivery/performing your service that will allow you to be at least 1.5 metres away from others.
- Before and after completing your service, you should wash your hands if access to running water and soap is available. If not, use a hand sanitiser. Don’t touch your face.
- Do clean the work area and products before leaving. Refer to Safe Work Australia’s Guide for appropriate cleaning measures for different surfaces.
- Don’t travel with unnecessary passengers.
- If you must travel in a vehicle with co-workers for work purposes, people should sit as far apart as possible. According to Safe Work Australia, only two people should be in a five-seat vehicle—the driver and a worker behind the front passenger seat.
- No matter the length of the trip, delivery vehicles will need to be cleaned and disinfected frequently, especially when drivers change shifts.
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